TERMS AND CONDITIONS

"We" and "us" means Hydraulic Warehouse and its employees.
"You" means the person placing an order.

"The contract is agreed" – by completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

By using the website to buy products online, you confirm that you are at least 18 years old.

Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.

We do not have to accept your order, and for example, we will not accept your order if:

  •   We do not have the products in stock
  •   Your payment is not authorized
  •   There is an error on our website regarding the price or other details of the products
  •   You have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Cancelling an order before the product has been sent

If you change your mind after placing an order, you can cancel it at any time before we send it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.  All returns must be issued an RMA number before it is accepted.  The RMA number will come from Hydraulic Warehouse.

Returning products after sending

Each product sold through Hydraulic Warehouse site is guaranteed. If you are not satisfied with the product after receiving it, contact us for return of the payment price.  All returns will have a 25% restocking fee.  All specialty items cannot be returned.  Freight will not be returned as well.

Prices throughout the website are quoted in U.S. dollars, and payment can only be accepted in U. S. Dollars. Packing and delivery costs, if any, will be added to the total price of your purchase.

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.

Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Hydraulic Warehouse website, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with Hydraulic Warehouse will be raised with or adjudicated by the credit card company. Rather, you agree to contact Hydraulic Warehouse directly to resolve the issue or obtain a refund pursuant to the product guarantee.

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

Delivery information

If you do not live in driving range from Hydraulic Warehouse then you must put a preferred shipping method.  You will be able to choose how you want your product shipped to you.  However, if you choose not to put a delivery method your order will not be processed. 

For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.

Changes to Terms & Conditions for buying products online

We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.

These Terms & Conditions for buying products online are governed by the law of the United States and the State of Iowa and you and we agree to use the Iowa courts should any dispute arise.

These terms and conditions will remain valid and enforceable until otherwise noticed. 

Thank you your business,

The Hydraulic Warehouse Team